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15/10 SmartVizX HR
Head - HR at SmartVizX

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SmartVizX - Manager - Customer Success (2-5 yrs)

Delhi NCR Job Code: 132813

Job Responsibilities:

- Responsible for timely renewals for enterprise and medium-sized customers Pan India

- Educate customers on business practices and any associated contractual implications.

- Meet productivity expectations on outbound calls for renewals.

- Manage exceptions for customers with issues that may delay or inhibit renewals.

- Ensure customers order on or before the expiry date

- Achieve personal monthly and quarterly bookings targets

- Provide prompt customer service to all direct customers

- Cross-sell/upsell to current accounts to meet/exceed quota

- Bring customers through a sales cycle and stage each deal accurately in Zoho

- Deal with objections and challenges that are delaying or preventing an on-time renewal

- Engage with Product and Services team on escalations for timely resolutions

Core Skills :

- Must possess strong sales skills and a proven track record in a target driven environment

- Ability to work with customers in professional manner and to handle objections

- Ability to work with CRM systems

- Ability to follow and adapt to changing processes

- Ability to communicate effectively (oral and written) with strong interpersonal skill

Experience and Education Required:

- MBA in Marketing or equivalent

- 2-5 years- experience in account Management and renewals in software industry

Why Work At SmartVizX:

- Get a chance to work at the hottest immersive technology startup of India

- Work in an entrepreneurial environment with plenty of growth opportunities

- Work with an awesome team of smart and motivated people on a cool and unique solution that will change the way the Architectural/Design/Building Industry works

- Get a great exposure to the latest innovations in Virtual Reality and other immersive technologies

About The Company:

- SmartVizX ( aims to transform traditional passive and static design methodologies by developing a Virtual Reality product, Trezi that enables design visualization, interaction, communication and collaboration in an intuitive and immersive environment. Trezi will transform workplace design by enabling data visualization & aggregation, and collaboration through the use of immersive Virtual Reality. It will bridge the gap that exists today between what customers/owners and operators of office spaces believe they are paying for and what they actually get, through improved collaboration, thereby minimizing waste and improving turnaround times.

- SmartVizX has been named the 'Virtual Reality Provider of the Year' for two years in a row (2017, 2018) by Frost & Sullivan India for their India ICT Awards. The company has also featured in the Top 3 - Startup of the Future- by NDTV Unicorn Awards (2016) and was the winner of the 2016 Red Herring Asia Top 100 and the NASSCOM Emerge50 League of 10 (2018). The company is also part of the Microsoft ScaleUp accelerator program (batch of March 2018). Recently, we have won the NASSCOM Design4India Design Award 2019 in the - Immersive Category.

- The application of our solution will have an initial focus on the Architecture, Engineering and Construction (AEC) and Building industry, where we are already seeing significant interest and traction from architects, designers, building product manufacturers & owners.

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