Human Resource Manager at SmartCoin Financials Pvt. Ltd.
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SmartCoin Financials - Executive - Customer Support - Voice Process (1-4 yrs)
Voice Process - Customer Support Executive
Roles & Responsibilities :
- Responding to customer's questions concerning loan process, repayment process and/or loan accounts
- Making repayment reminder calls, escalating and resolving issues related to repayments
- Verification of loan application documents applications in a timely and comprehensive manner
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
About the Company :
SmartCoin is a consumer lending startup focused on providing financial access to the millions of mobile users of India using alternative credit assessment aided by data science and machine learning.
SmartCoin makes it easier for anyone to borrow cash in a fast and convenient manner. We believe getting a loan should be an easy and pleasant experience, just like online shopping, and not tiring or embarrassing. SmartCoin is like a friend one can borrow from without hesitation.
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