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13/10 SmartCOIN
recruiter at SmartCoin

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SmartCoin - Customer Support Role (0-1 yrs)

Bangalore/Kadubeesnahalli Job Code: 180883

Urgently required.

Only Fresher's required!!!

HINDI Mandatory - if you think you're a good fit for this position you can directly reach out to the above number, you can call or ping over Whatsapp.

Requirements:

- Excellent communication skills (written and verbal).

- Ability to communicate correctly and clearly with all customers.

- Excellent documentation skills.

- Good comprehension skills ability to clearly understand and state the issues customers present.

- Ability to concentrate and follow customers' issues without distraction to resolution.

- Good composition skills with the ability to compose a grammatically correct, concise, and accurate written response.

- Work successfully in a team environment as well as independently.

- Ability to use a desktop computer system.

- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.

- Excellent typing skills.

- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.

- Demonstrates an ability to successfully navigate websites.

- Demonstrates a proficient knowledge of email applications.

- Demonstrates an ability to learn in various media.

- Ability to successfully adapt to changes in the work environment.

Customer Focus:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.

- Ability to empathize with and prioritize customer needs.

- Demonstrates interpersonal skills with a diverse customer base.

- Demonstrates conflict resolution, negotiation, and de-escalation skills.

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

- Ability to determine customer needs and provide appropriate solutions.

- Maintain regular and reliable attendance, including the daily schedule as assigned.

- Flexible with the working schedule; may be expected to work weekends, holidays, and events.

- Ability to work overtime as required by the business.

Problem Solving Skills:

- Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned.

- Ability to approach problems logically and rationally.

- Action-oriented and self-disciplined.

- Organized and detail-oriented.

- Ability to quickly and effectively prioritize work time in various departments to meet the business needs.

- Ability to maintain composure in highly escalated situations. Candidates should be comfortable in a multi-tasking, high-energy environment. They should be creative and analytical problem solvers with a passion for excellent customer service.

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