SmartCoin - Customer Support Role (0-1 yrs)
Only Fresher's required!!!
HINDI Mandatory - if you think you're a good fit for this position you can directly reach out to the above number, you can call or ping over Whatsapp.
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Excellent documentation skills.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to concentrate and follow customers' issues without distraction to resolution.
- Good composition skills with the ability to compose a grammatically correct, concise, and accurate written response.
- Work successfully in a team environment as well as independently.
- Ability to use a desktop computer system.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
- Excellent typing skills.
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
- Demonstrates an ability to learn in various media.
- Ability to successfully adapt to changes in the work environment.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays, and events.
- Ability to work overtime as required by the business.
Problem Solving Skills:
- Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action-oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet the business needs.
- Ability to maintain composure in highly escalated situations. Candidates should be comfortable in a multi-tasking, high-energy environment. They should be creative and analytical problem solvers with a passion for excellent customer service.