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23/11 Sleepyhead HR
HRBP at SleepyHead (Duroflex Group)

Views:81 Applications:25 Rec. Actions:Recruiter Actions:13

SleepyHead - Customer Support Role - Chat/Email Process (0-3 yrs)

Bangalore Job Code: 186583

Job Description : 

- Identifying clients, presenting the concept, explaining its values and benefits and executing orders, adhering to target limits.

- One should be able to convince an existing client.

- Be quick & specific to the customer needs

- Maintaining periodic status reports, activity reports, and calls/ follow-ups reports on daily Basis.

- Contacting potential or existing customers to inform them about a product or service.

- Should be able to work with a Team.

- Provide timely resolution on the chat & mail

- Coordinating with operation team to ensure the timely response to inquiries.

- The candidate should be able to understand the client & current mood of enquiry or complaints and work on resolving them Quickly.

Qualification & Responsibilities : 

- Excellent communication and interpersonal skills

- Proficient with MS Office

- Academic Degree in any stream

- Good knowledge on written English

- Should be proficient in mail interaction & chat window

- Worked in chat process in BPO will be added advantage

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