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09/02 Saumya
Recruitment Executive at Skyleaf Consultants

Views:19 Applications:5 Rec. Actions:Recruiter Actions:2

Manager - Customer Success (4-8 yrs)

Mumbai/Navi Mumbai Job Code: 311847

What responsibilities will you be trusted with for the CSM-1 Role:

- Business Advisor to our clients working towards achieving their business goals and success metrics.

- Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption, and Usage for clients. Analyze customer data to improve the end-user experience.

- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews.

Work closely with cross-functional teams, internal and external with ease to drive these goals

- Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap.

- Excellent communication and presentation skills. Remember communication is not what you say but what the other person understands.

- Be a cultural champion and energy driver.

What skills, expertise, and experience are we looking for?

- 4-8 years of experience in Customer Success in SaaS

- Exceptional communication and presentation skills, coupled with excellent listening skills.

- Analytical and data-driven with the ability to work with multiple stakeholders.

- Demonstration of good product and consumer thinking during his/her career.

- Hands-on and a quick learner. Comfortable with learning new technology.

- Basic tech skills especially knowledge of Python will be a plus.

- This role provides you access to Personally Identifiable Information or Protected health information for which you will abide to follow secure data handling practices to safeguard and protect such data.

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