Administration :

- Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the property.

- Coordination between internal departments to submit timely information for effective delivery

Customer Service ?:

- Entertains and conducts hotel inspections to clients whenever required.

- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

- Maintains positive guest and colleague interactions with good working relationships.

Financial : 

- Achieves the monthly and annual personal target contributing to the Sales revenue.

- Develops and reviews Personal Business Plan which is linked to the properties Annual Business Plan.

Marketing :

- Conducts extensive competitor research and maintains excellent Product Knowledge of the property.

- Constantly monitors and evaluates local, national and international market trends, and the competition properties - sales initiatives, in order to make sure the hotel's sales remain competitive and cutting edge.

- Ensures a high level of exposure for the property through direct sales solicitation via telephone, contracts and written communications.

Operational :

- Carefully plans Sales Calls into defined objectives.

- Maintains a detailed knowledge of the property facilities, features and services.

- Conducts extensive competitor researches and maintains excellent Product Knowledge of the property.

- Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.

- Pre-qualifies and targets prospects, utilizing the property database and develops appropriate and effective sales solicitation strategies to increase the properties market share.

- Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

- Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

- Entertains and conducts property inspections to relevant representatives/delegates whenever required.

- Implements all sales action plans related to responsibility areas as outlined in the Budget and Marketing plan.

Other Duties :

- Is knowledgeable in statutory legislation in employee and industrial relations.

- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially, local business groups.

- Ensures high standards of personal presentation and grooming.

Job Requirements :

- 5+ years of B2B - Corporate Sales experience.

- Manage a Sales Team, provide support as they generate leads & close new leads.

- Track performance metrics of entire team.

- Carry a detailed market study to analyze the latest market trend & movements.

- Should possess excellent negotiation skills and strong decision-making abilities.

- Managing operations and sales team which includes training and retaining the existing employees and the new employees.

- Carrying detailed market study to analyze the latest market trend movements.

- Developing and maintaining a dynamic environment that fosters development opportunities and motivating high performance within team.

- Leading, recruiting, mentoring & monitoring the team to ensure efficiency.

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