HR MANAGER at Sirona Hygiene
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Sirona - Executive - Customer Care (1-4 yrs)
Role & Responsibilities
- Assist with day-to-day operations and Identifying customer needs and helping customers to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Process documentation and prepare reports relating to personnel activities like performance evaluations, etc.
- Manage large amounts of incoming calls including generate sales leads
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet customer service team sales targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents including Data mining,organizing, and uploading
- Follow communication procedures, guidelines, and policies
- Respond to customer via email, calls and chats too.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
