Founder and CEO at Simplotel
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Simplotel - Associate - Customer Success/Account Management (0-2 yrs)
Customer Success Associate / Account Manager
Company Profile : Simplotel is a Bangalore based SaaS start-up helping over 2,000 hotels across the globe grow their business. The name Simplotel comes from the combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Our customers are hotels of various sizes. Simplotel was founded in Oct 2013 and is funded by MakeMyTrip.
Position : Customer Success Associate / Account Manager
- Broadly responsible for interacting with the clients and be the primary point of contact for any support and build a strong lasting relationship that helps in customer renewals. Should possess the ability to work with cross-functional teams.
- Operate as the lead point of contact for all matters specific to your customers.
- Manage critical client accounts which have a higher degree of complexity in terms of client servicing.
- Build and maintain strong long-lasting relationships.
- Understand the website traffic of our customers and craft and implement strategies to grow it.
- Deliver monthly metrics and analysis to customers to ensure that they understand the value of our platform
Skills required :
- 0 - 2 years of Proven account management or other relevant experience
- Graduation from any Tier-1 Colleges. MBA not necessary
- Should possess strong analytics skills and should be an Excel Savy
- Experience in delivering client-focused solutions based on customer needs
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Ability to prioritize among competing tasks
- Keen attention to detail and adherence to deadlines.
- Knowledge of e-commerce, Web analytics & SEO is a plus.