Simplify360 - Manager - Key Account Management/Customer Success (2-5 yrs)
ABOUT US :
- Formed with the vision of helping brands in digital customer experiences, we believe that machine learning and AI are going to fundamentally transform omni-channel digital engagement. We are visionaries, data scientists, coders and business people. And we are also customers who feel the pain of brands with disjointed customer experiences, with myriad product ecosystems to effectively deal with the end clients.
- We are the leading true omni-channel Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command centre, and real-time dashboards we are empowering our clients #beyondsocial. We are headquartered in US, we have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.
- Candidate with an affinity towards working for an exciting technology company with SAAS offering.
- Hands on experience in handling customer on-boarding, training, maintaining relationship and understanding customer empathy.
- Understand customer's problem and providing the solution around it.
- Excellent communication and written skills.
- Proactive attitude, Positive attitude and strong work ethic.
- Strong sense of customer satisfaction.