Signzy - Customer Success Manager (1-3 yrs)
Who we are & What we do?
- Signzy is one of the fastest growing Regtech companies founded in 2015. Recognized by MEDICI Global & EY as the only -Indian startup among the RegTech Top 21 startups, 2020. Signzy currently offers digital on-boarding solutions for banks, NBFCs and other financial institutions. We help institutions make their digital regulatory processes simple, secure and compliant. We at Signzy believe that through a combination of Artificial Intelligence and blockchain we can ensure that digital compliance is convenient but yet secure.
- At Signzy we breathe software and exploit the latest technologies to create the most amazing products. We comprise a tech-savvy team and are backed by investors who are enthusiastic about creating solutions using technology. This is an invitation to be a part of the future !
Who are are looking for?
Signzy is looking for candidates who will be in charge of managing company relationships with its customers. Customer Success personnel may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof. Candidate will be working in an incredibly fast-moving business and have the opportunity to make valuable contributions. The successful candidate is a sales professional with a willingness to work in a start-up environment. This is a great opportunity for the right candidate to forge a career in India's fastest growing sector.
Key Responsibilities and Accountabilities:
- Responsible for building & nurturing relations with clients & key personnel within client companies.
- Develops and maintains long-term relationships with accounts
- Alerting the sales team to opportunities for further sales within key clients.
- Generate sales among client accounts, including up-selling and cross-selling
- Operates as the point of contact for assigned customers and addressing their concerns & complaints
- Makes sure clients receive requested Signzy products and services in a timely fashion
- Conducting business reviews to ensure clients are satisfied with Signzy products and services.
- Communicates client needs and demands to senior management
- Keep records of client transactions and forecasts and tracks client account metrics
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Coordinate with internal cross functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines
- Study competition to find new ways to retain customers
- 1-3 years of experience in a customer success or account management role preferably in a SaaS/PaaS/FinTech organization (Mandatory).
- Good understanding & working knowledge of BFSI industry (Mandatory).
- Has performed Cross sell / Up sell in any of their previous roles.
- Must have excellent organisational skills and pay attention to detail.
- Excellent communication and negotiation skills.
- Ability to work well within a team & cross functionally.
- Empathetic, has a customer-oriented attitude who drives results & achieves high levels of customer satisfaction.
- Proactive problem prevention and issue resolution ability.
- Graduate from a good reputed institute.