08/02 Parinay Itkan
Co-Founder at Simba Logistics Private Limited

Views:240 Applications:67 Rec. Actions:Recruiter Actions:57

Shyplite - Customer Delight Professional (1-4 yrs)

Delhi Job Code: 62691

We are a young technology startup with disruptive ideas which have the power to revolutionize entire domains altogether. We focus on building and marketing SaaS product platforms and then work on scaling them globally.

We are building our team and looking for multiple levels & multiple roles. You'll be part of a fantastic young and passionate team. You get to be in the center of all the action to build the products from scratch.

Job Description:

- Manage incoming calls and e-mails

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies

- Take the extra mile to engage customers

Requirements:

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

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