- Responsible to lead the business development efforts for a particular industry segment

- Actively Manage the entire sales engagement from lead generation to transactions initiation

- Work with Account Management / Operations to ensure service delivery to customers

- Engage with the client base on a continuous basis to generate more sales

- Ability to understand and analyse market, competitive landscape & identify opportunities

- Design marketing campaigns aimed at retention and value preservation.

- Manage Key Accounts and up-selling and cross-selling to clients

- Deliver out of the box campaigns that will enrich customer experience which will increase Customer Life-time value and Revenue.

- Manage end-to-end client relationship including pitching, negotiation, contracting, billing/ invoicing, and payment collection, result tracking and troubleshooting.

- Manage customer expectations and contribute to a high level of customer satisfaction

- Responsible for the overall management of the customer retention programs through strategic planning and marketing.

- Identify opportunities & implement tactics to maximize revenue and minimize churn among existing customer bases

- Track customer complaints and develop customer service policies and standards

- Carry out market research and customer surveys to assess demand, loyalty, brand positioning and awareness

- Responsible for developing and executing the strategic alliances with leading corporates in the eCommerce space.

- Be proactive about solving problems even if it's outside of your area and be ready to take on additional initiatives and responsibilities as they emerge

- You will be responsible for the ongoing development of the e-commerce platform, continually monitoring performance and suggesting improvements as required, setting up things Right from Scratch.

- Critical factors will include - B2B marketing, account planning and prospecting, key account management, innovative and customized solution selling, etc.

- Work in team for creating strategy plans for visibility in media for start-ups and SMEs

- Acquiring and managing accounts having high degree of complexity in terms of client servicing

Skills :

- Articulate, organised, detail-oriented, tech savvy and has the ability to multi-task

- The candidate should by all means be a go getter, somebody who has the knack to set up businesses from scratch, is entrepreneurial in nature and mindset

- Understanding of Channel in sales process and ability to use channel for furthering the pipeline and revenue

- Solution/ Concept selling experience / Enterprise landscaping / handling big corporates

- Ability to work in an agile, fast-paced environment with the ability to meet deadlines and manage simultaneous programs and objectives

- Ability to utilise creative techniques to generate revenue

- Experience with web analytics, online insights, segmentation and behavioural trends

- Comfortable with ambiguity and unpredictable work hours

- Superior analytical skills and experience applying data to make decisions

- Preference will be given to candidates who have hands on experience in setting up a similar structures across the eCommerce industry and having lead the business model to profitable entities.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.