Business Support Manager at Snaphunt Pte. Ltd.
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Showroom Manager - Customer Service - Jewellery (0-2 yrs)
-Join a market leader within Retail
-Opportunity within a company with a solid track record of performance
We are hiring for one of the largest jewelry house with a legacy of over eight decades.
Key responsibilities areas:
- Ensuring strong customer service levels are met in line with Company objectives.
- Supporting the customer service team in resolving escalated issues or complaints.
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
- Recruiting, training, coaching and performance managing the customer service team.
- You have at least 1 year experience within a Department Manager / Floor Manager, Customer Service or Retail Operations role, ideally within the Retail industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments