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22/06 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:17 Applications:11 Rec. Actions:Recruiter Actions:3

Showroom Manager - Customer Service - Jewellery (0-2 yrs)

Bangalore Job Code: 219694

-Join a market leader within Retail

-Opportunity within a company with a solid track record of performance

We are hiring for one of the largest jewelry house with a legacy of over eight decades.

The Job

Key responsibilities areas:

- Ensuring strong customer service levels are met in line with Company objectives.

- Supporting the customer service team in resolving escalated issues or complaints.

- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.

- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.

- Recruiting, training, coaching and performance managing the customer service team.

Ideal Candidate

Key Competencies:

- You have at least 1 year experience within a Department Manager / Floor Manager, Customer Service or Retail Operations role, ideally within the Retail industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are a strong networker & relationship builder

- You are highly goal driven and work well in fast paced environments

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