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07/02 Gayathri
Human Resources Associate at Shizen Energy India Pvt Ltd

Views:25 Applications:3 Rec. Actions:Recruiter Actions:3

Shizen Energy - Executive - Sales Support (0-1 yrs)

Chennai Job Code: 311456

- Shizen Energy is dedicated to developing and providing lithium battery solutions that will power India's green transition towards using cleaner and renewable energy sources. We manufacture advanced lithium battery packs which are customized for an assortment of applications across Electric Vehicles (EV), Energy Storage Systems (ESS) and Material Handling Equipment (MHE)

- On this journey, we are building a visionary team that continuously strives to take the company to greater heights. SHIZEN stands for Sincerity, Humility, Innovation, Zeal, Excellence, and Nurture. Hence, we are looking for people that identify with the same set of values.

Roles & Responsibilities of Sales Support Executive

1. Customer Assistance :

- Respond to customer inquiries on Indiamart promptly and professionally.

- Provide information about products/services, pricing, and terms.

- Assist customers in navigating the Indiamart platform and address any concerns.

2. Order Processing :

- Manage and process customer orders received through Indiamart.

- Ensure accurate entry of order details and coordinate with relevant departments.

- Communicate order status and delivery updates to customers.

3. Product Knowledge :

- Stay informed about the products/services offered on Indiamart.

- Provide detailed and accurate information to customers to aid in their purchasing decisions.

4. Documentation :

- Maintain comprehensive records of customer interactions, feedback, and resolutions.

- Generate reports as required and share insights for continuous improvement.

5. Customer Satisfaction :

- Strive to achieve high levels of customer satisfaction.

- Monitor customer reviews and ratings on Indiamart and take necessary actions for improvement

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