At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Visit us at www.shipthis.co

JOB DESCRIPTION

Responsibilities:

- Take ownership of customer issues reported and see problems through to resolution

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams

- Provide prompt and accurate feedback to customers

- Ensure proper recording and closure of all issues

- Prepare accurate and timely reports

- Document knowledge in the form of knowledge base tech notes and articles

- Follow the SLA for issues with respect to the severity.

Requirements :

- Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred

- Must be flexible to work the Night shifts

- Excellent client-facing skills

- Excellent written and verbal communication skills

- Deep knowledge of the product that the technician is supporting.

- Basic knowledge of JavaScript and JSON is an added advantage

Who can apply :

Bachelor's/Master's Degree in Engineering/ Computer Science or any other domain with a strong orientation toward computer programming as part of the coursework or projects

Have relevant skills and interests.

Female candidates returning to work after a career break are strongly encouraged to apply

Can start the job immediately.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS :

Job Role : Customer Support Associate

Location : Bangalore

Job type : Full-time, permanent

Shift : Rotational

Experience : (0-2) years

Industry Type : Software Product

Functional Area : Software Development