Job purpose :

- The Purpose of this position is to drive the company's top line and taking responsibility for pre and post sales closures including customer service.

- The simple idea is to attain customer satisfaction and increase sales productivity.

Duties and responsibilities :

Pre-Closure :

- Discussing with clients about their shifting requirements.

- Pen down the essential details like source, destination, list of articles, and move date.

- App Surveys and instant pricing to customer over a call followed by an email.

- Follow-up with operations for off-route pricing.

- Timely Follow-up with clients for closures and secure booking by collecting booking amount.

- Pitching clients to subscribe for VAS like insurance.

Post-Closure:

- Coordinate with client for balance payment prior scheduling a move.

- Coordinate with operations to schedule the move.

- Coordinate with the client during the move and understand if things are smooth.

- Follow-up with operations on delivery timelines and current status and timely update clients.

- Follow-up with Client on feedback post move is completed.

Qualitative Parameters:

- Must be a go-getter, target oriented and thrive for sales.

- Must be proficient with excel sheets and google drives.

- Organized, detail oriented, must be a good listener.

- Comfortable with Change and adaptive.

- Good Communication skills - Hindi and English.

- Process oriented.

Qualifications & Experience

Qualifications include:

- Graduate/Post-Graduate/Any qualification.

Experience:

- Minimum 2 years of experience in tele-sales and business development in B2C environment.

- Industry experience in the field of Insurance, Mutual funds, real estate, logistics, telecom and related service industries.

- Strong client relationship management in b2c or similar environment.

Working conditions

Candidate is expected to work in the shift starting from 09:00 AM to 06:00 PM or 12:00 AM to 09:00 PM.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.