Partner at Sharad Mishra & Associates
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Sharad Mishra & Associates - Manager - Customer Service (0-3 yrs)
This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
- Interact with clients and build relationships with them while ensuring their needs are being met.
- Strong client-facing and communication skills.
- A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
- A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
- Managing a large number of incoming calls and emails.
- A thorough knowledge of the product or service the company they work for is offering
- Liaising with internal stakeholders and follow up with external customers.