Title : Centre Manager

Role :

The Centre Manager will be completely responsible for the profitability of the particular Centre. He / She will be responsible for generating enquiries, converting them into premium memberships, achieving set revenue targets and ensuring quality of service delivery to customers

Responsibilities :

- Creating marketing strategies and business plans along with the Territory / Regional Manager.

- Doing market mapping for the centre

- Leading the centre team in organizing and executing the business plans

- Generating enquiries by driving acquisition through lineage advertisements and BTL activities

- Converting enquiries to premium memberships through the Sales Advisors

- Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories

- Complying with all the centre operations processes

- Maintaining the upkeep & hygiene of the centre

- Ensuring overall smooth operation of the centre

- Inculcating good practices, driving motivation, recruiting and retaining team members

- Coordinating with the Head Office / HR dept for arranging periodical training for team members

- Understanding and analyzing the Shagun Matrimonial Centre work flow and providing input to improve it

- Recording customer feedback appropriately and providing feedback to the Service Advisors and the product development team

- Complying for all the processes laid out by various departments (Accounts, Admin, IS, HR etc) and timely submission of all the statutory reports for centre operations

- Recommending processes, templates and standards (including escalation procedures) for improving customer service

- Suggesting new ways as well as methods and channels to improve Shagun Matrimonial Centre business and provide better customer service

- Analyzing the various touch points with a customer and increasing interaction for generating additional revenue

Requirements :

- Graduate

- Minimum 6 months of Managerial experience

- Experience in revenue generation role is a must

- Preferably he/she should have worked in a profit centre head position

- Candidate with sales experience from Education industry (worked as Centre Manager) / Insurance / Telecom / Financial Solutions industry preferred

- Team handling experience is a must

- Should have ability to work on deadlines, targets and handle pressure situations

- Familiarity with the internet & usage of computers

- Verbal communication in English and one local language (local language depends on the location of the office)

- High level of empathy

- At least average writing skills

- Service orientation & listening skills very critical

- Handling irate customers

- Problem solving and objection handling abilities

Desired : 2 years experience developing the above skills. Experience must include some customer facing job exposure

Good to have :

- MBA in Marketing

- Experience in Direct Marketing and Local Promotion

- Knowledge of the Matrimonial Industry

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.