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11/10 Nidhi gupta
Director at Shades Of Spring

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Shades of Spring - Executive - Customer Support (0-1 yrs)

Bangalore Job Code: 180516

Selected candidates day-to-day responsibilities include :

1. Ensure that our customers remain delighted with our product and service and that our customer retention and repeat purchase rates stay high and continue to grow

2. Work with a talented team as well as individually, via email, phone, live chat, and social media

3. Play a vital role in feeding back what the customers are saying to all areas of the business including operations, tech, brand & marketing

4. Take responsibility for some operational processes e.g. financial recording and order processing

You will be part of the go-to team for our customers to get in touch, for sharing and celebrating in their joys and supporting and rectifying any problems they have.

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