1) Administering the entire gamut of operations like managing client escalations, analyzing feasibility and planning inventory

2) Tracking and moving spares; monitoring service quality standards in terms of Turnaround Time, Inventory Norms, Key Performance Indicators and Customer Satisfaction

3) Visiting dealers and distributors and resolving their cross-functional issues (sales & service)

4) Supervising overall operations at the service set-ups & secondary channels

5) Streamlining the service systems and developing new systems & training for enhancing efficiency

6) Maintaining an effective inventory of spares for smooth execution of service operations

7) Managing customer service operations for rendering and achieving quality services by resolving customer complaints on performance bottlenecks

8) Ensuring maximum customer satisfaction by closely interacting with clients to understand their requirements

9) Assessing the customer feedback, evaluating areas of improvements and providing critical feedback on improvements

10) Coordinating internal, external & regulatory audits / inspections; evaluating internal control systems / procedures with a view to highlight the shortcomings

11) Monitoring the CRM operations at the call center

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.