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12/01 Swati Kapur
Customer Support/Customer Service at Sensibull

Views:331 Applications:109 Rec. Actions:Recruiter Actions:1

Sensibull - Customer Support/Customer Service Role (2-10 yrs)

Bangalore Job Code: 142585

Must haves

- 2+ years of Customer Support/ Service experience in Broking or Wealth Management

- 2+ Years of Hands on experience on Chat/ Emails support


[Sensibull]( is India's first and largest Options Trading Platform. We are transforming now to a first-of-its kind financial advisor market place. We are solving what is possibly the most challenging problem in investment space - how to make a common man profitable.

- Sensibull is funded by and partnered with Zerodha, the largest stock broker in India. We have tied up with 5 of the top 10 brokers in India, and are adding more. We are operationally profitable, and looking to expand to other geographies. We are a product focussed, engineering heavy, high ownership team of 20 people.


- Complete client ownership - manage inbound customer queries on over chat and email

- Ensure customer is heard throughout escalation process in the event of escalations

- Conduct demos walkthroughs etc for clients as well as brokers and partners

- Assist customers through occasional phone calls

- Handle payments and related operations

- Provide customer insights and bug reports to tech and product teams for feature improvement


- Proven Customer Support Experience

- Excellent written communication skills in English

- A keen willingness to learn new things

- Patience, maturity and genuine customer empathy

- Proactive attitude, initiative taker, finisher

- Fast-paced, intellectually stimulating, steep learning, and growth

- Close-knit, hardworking, supportive colleagues

- Challenging work

- Flat organization with no hierarchy

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