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11/01 Meeta
Branch Head at Talent Corner HR Services

Views:115 Applications:17 Rec. Actions:Recruiter Actions:0

Senior Role - Customer Care - FMCG (2-3 yrs)

Mumbai Job Code: 105865

Key responsibility:

- Handle inbound calls of customers and provide resolution

- Process customer orders/changes/returns according to established department policies and procedures.

- Manage and prioritize multiple concerns simultaneously.

- Listen, document, and help resolve conflicts with customers via phone, email or social media.

- Provide timely feedback to company management regarding challenges or customer concerns.

- Ensure customer satisfaction

- Data entry Technical Skills:

- Microsoft Excel and Word

- Familiar with CRM systems and practices

- Strong phone contact handling skills and active listening

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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