Senior Role - Client Support (5-8 yrs)
Sr. Client Support FOR MOHALI LOCATION
- Good Comm. Skills
- Must have 5 years of experience in Customer Support.
Stability :
- Must be from BPO Background and worked as TL.
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
NEHA KAPOOR
