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11/01 Neha
Recruiter at TGS

Views:11 Applications:13 Rec. Actions:Recruiter Actions:8

Senior Role - Client Support (5-8 yrs)

Chandigarh Job Code: 142457

Sr. Client Support FOR MOHALI LOCATION

- Good Comm. Skills

- Must have 5 years of experience in Customer Support.

Stability :

- Must be from BPO Background and worked as TL.

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

NEHA KAPOOR

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