Job Title : Senior/Associate Customer Support Representative - Internet Services

Job Type : Full-Time Employment

Company : Reputed Top MNC

Job Location : Airoli, Navi Mumbai, Maharashtra 400708

Shift Type : Night Shift (Work from Office)

Travel Support :

- 1-Way cab service provided.

- Male candidates choosing to commute independently both ways receive - 3500 transport allowance; others receive - 1750.

Experience Required : 0 to 2 Years

Compensation :

- Performance Incentive : 2,750 per month

Job Description :

- Are you ready to join our team as a Senior/Associate Customer Support Representative for Internet Services at Sutherland Global Services in Airoli, Navi Mumbai? This full-time position requires you to work during the night shift from our office. We offer competitive compensation and incentives to talented individuals with 0-5 years of experience.

Key Responsibilities :

- Answering customer support calls and addressing general queries related to our products and services.

- Providing high-quality customer service and support via telephone to resolve customer issues and complaints effectively.

- Delivering top-notch service to all clients and ensuring customer satisfaction.

- Offering expert assistance to customers via telephone to resolve escalated product and service issues.

- Staying up-to-date with industry-specific technology and client-specific processes, applications, utilities, and products.

- Maintaining a high level of expertise, soft skills, and telephone etiquette.

- Escalating relevant issues to team leads for swift resolution.

Mandatory Requirements :

- Proficiency in spoken and written English with a deep understanding of American culture.

- Typing skills with a minimum of 25 words per minute, 80% accuracy, and 3 minutes duration.

- Strong comprehension skills to clearly understand problem statements.

- Excellent composition skills, with the ability to create grammatically precise, concise, and appropriate sentences.

- Basic computer skills, including booting and shutting down the system.

- Familiarity with operating systems, particularly MS-Windows 10 and 11.

- Knowledge of popular web browsers such as MS Internet Explorer and Microsoft Edge.

- Proficiency in performing end-user services on the email system.

- Adaptability to different customer types and their respective service eligibility criteria.

- Familiarity with product-specific support workflows.

- Understanding of the callback and escalation processes.

- Ability to effectively use the Knowledge Base and Standard Operating Procedures (SOP).

- If you possess these skills and are ready to provide exceptional customer support, we invite you to apply for this exciting opportunity. Join this MNC in Navi Mumbai and be part of our dynamic team delivering top-quality support to our customers.

If you wish to apply for this position and meet the specified qualifications and requirements, please submit your application, including your updated resume and cover letter, with a subject line "CS-Internet".