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20/04 Umesh Singh
Senior Research Associate at Talisman Advisory

Views:21 Applications:26 Rec. Actions:Recruiter Actions:5

Senior Manager - Sales Account Management - eCommerce (8-15 yrs)

Mumbai Job Code: 209263

Looking for Sr Manager SAM for an e-commerce company Mumbai Location.

Role :

Primary focus on Revenue Growth from the handled portfolio.

- Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year.

- Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for Ecom express & the Customer.

- Identifying new business opportunities, Up Selling/Cross Selling.

- Initiates & leads the design and development of tailored solutions that supports unique customer requirements.

- Starting and monitoring new Projects.

- Driving Performance and Service Levels.

- Builds & maintains an appropriate network of key contacts within each Customer's business who can facilitate decision making & actions needed to achieve the required results.

- Full engagement in monthly and weekly reviews.

- Handling customer escalations - preparing RCA and providing the solution.

- Driving the backend activities ( as allocated )

- Engagement in Reconciliation / Payments / DSO.

- Working towards minimizing the debits.

- Billing and payment collection.

- Act as a key point of contact for all the customers in the cluster.

- Responsible for the team's performance in terms of service and revenue growth.

- Good knowledge of logistics / E- commerce industry and operational processes and systems.

- Proven ability in business development and customer service

- MS Excel/ MS PPT

- Proven ability in team management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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