09/09 Anjani Anand
Relationship Manager at Laksh Human Resources Pvt Limited

Views:93 Applications:47 Rec. Actions:Recruiter Actions:0

Senior Manager/Head - Online Sales & Service - Jewellery (8-15 yrs)

Mumbai Job Code: 90141

Qualification :

- Post Graduate in Management with 7-10 years of

- Experience in managing business channel.

- E-commerce experience is an added advantage.

- Experience in sale is must and should have knowledge on business metrics and sales operations.

- Someone who is exited to build the business by make customer experience a competitive strength.

Roles and Responsibilities :

- Own the channel P/L and drive revenue goals

- Garner customer insights to identify new growth opportunities

- Own customer experience and retention by creating customized solution using consumer research and insights.

- Make customer experience a competitive strength for the brand

- Manage and track online business metrics to drive efficiency in channel deliverables and sales operations.

- Manage online sales and service team and coordinate with internal stakeholders to maximize performance.

Key Deliverable:

- Revenue achievement

- Customer Experience and Retention, NPS

- Channel Profitability

- Commercial compliance

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