Senior Manager - Customer Support - eCommerce (2-4 yrs)
- Perform initial on-boarding of clients, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
- Work with customers to ensure they are leveraging effectively and finding value in our services
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Drive upgrade revenue through increased product adoption and increased usage
- Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team
- Serve as the primary interface to manage and resolve any critical situations
- Proactively identify account risks and drive mitigation strategy
What we're looking for :
- Experience in E-commerce
- Proven proficiency in customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success.
- Ability to align internal resources to meet customer requirements and deadlines
- Strong leadership, teamwork, & cross-group collaboration skills
- Ability to effectively communicate through all mediums (verbal, listening, written).
- Proven track record of sustaining & growing complex relationships including contract management.
- Extremely organized, with effective time management skills
- Ability to perform and deliver in a fast-paced environment
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
