HR Manager at Yo HR Consultancy
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Senior Manager - Customer Success - HR Tech (3-8 yrs)
Sr. Customer Success Manager- HR Tech
Experience- 3 to 8 years
Location- Mumbai
Must have-
- Experience in Customer Success & portfolio management
- Experience in Dealing with HR Person
- Experience in cross selling/ UP selling in corporate
- Working with HR community and experience in wellness/recruitment/travel solutions is mandatory
Job Description :
- Build and expand penetration and impact in a portfolio of accounts (Trusted partner)
- Ensure 20-30% growth in revenue within the portfolio (Cross-sell, upsell)
-Ensure 98% Renewal of revenue in the portfolio
- Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics
- Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts
- Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales
- Penetrate deeper into accounts/sponsors
- Co-ordinate and collaborate and ensure customer deliver and customer success
- Adhere and drive automation and process driven customer delivery
- We think how you do something is as important as what you do hence:
- Ensure processes are followed key indices are met
- Being organized and efficient is critical
- Being conversant with tools and digital approaches to deliver outcomes is key
- Ensure the teams are trained on becoming consultative and product oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors
- Leverage data and provide insights and innovation
- Collaborate with various teams to ensure innovative and impactful service delivery
- Create right metrics present impact and deliver outcomes for sponsors
- Leverage data to cross sell products and innovation ideas for customers
