Recruitment Specialist at Kuling Technologies pvt ltd
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Senior Manager - Customer Experience - BFSI (6-14 yrs)
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Coordination with the training department to excel customer experience to the fullest Requirements
- Process excellence and initiation
- Certified 6s or quality, continuous process improvement
- Proven working experience as a customer service manager, customer escalations And delight
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry's latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
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