Talent Advisor at Talent Socio
Views:389 Applications:70 Rec. Actions:Recruiter Actions:9
Senior Manager - Consumer Experience - Manufacturing (5-10 yrs)
Role : Sr. Manager Consumer Experience
Location : Kolkata
Experience : 5-10 yrs
Education : MBA/PGDM
Skills :
Computer complaint handling, Market communication technique Market analysis and research techniques, Competitor product and their limitations, Customer end products and processes.
Responsibility:
- Build customer loyalty and referrals, ensuring best in class installing and complaint management.
- Ensure NPS>60%
- Ensure Time-Bound Closure of all consumer complaints
- Processes & Guidelines improvement plans for installations.
- Physical auditing of Installation sites
- Pan India stake holder training and roll out plans
- Standardized Installation Practice across the country
- Regular performance review meetings
- Standardised installation practice across the country
- Close coordination and interaction with TBSS
- Customer feedback survey is conducted for installed sites
- Continuous analysis of TBSS customer satisfaction score, Improvement in TBSS feedback processes.
- Formulation of installer strategy for distributer/dealers and 3 P service providers
- Delivery to installation turnaround time.
Priyanka Sharma
Talent Adviser
p:011-47505382, m:+91 9643726705
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
