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29/04 Abhinava Srivastava
Founder at Sportism

Views:19 Applications:30 Rec. Actions:Recruiter Actions:2

Senior Manager - Client Relationships - Insurance (6-8 yrs)

Pune Job Code: 157351

We're looking to bring on a senior account manager who is the interface between our core team and our clients. You'd be responsible for running organisation's Health's best in-class insurance onboarding experience with our clients - and managing the client relationship throughout the year.

Primary Responsibilities :

- Learn about Group Mediclaim and Organisation's Health benefits so that you can articulate the value to existing and new customers

- Educate our clients about health benefits management and onboard them to our own dashboards and roster management tools.

- Develop a deep relationship with the customer and an understanding of their employee health to be able to suggest specific Organisation's Health product features, interventions, and value propositions.

- Help execute and iterate the Organisation's Health onboarding experience to maximize client enrollment in our app and understanding of our benefits.

- Be the customer's voice within Organisation's Health providing feedback to our Product team to develop/identify new features

- Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)

- Serve as the internal voice of the customer and advocate for our clients- needs (services, support, product management, executive alignment)

- Manage and track key performance indicators (KPIs) - claims settlements and health app adoption

- Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives and identify opportunities for customer references and case studies

- You may travel on-demand to a customer site for short visits

Required Qualification :

- A minimum of 8 years of combined experience in Customer Support/ Success.

- Bachelor's and Master's degree from a renowned college or university

- 6 - 8 years of experience in B2B customer success, account management, product management, relationship management, or a strategic consulting organization

- Previous experience in insurance broking is preferred

- Should have strong problem-solving skills, with excellent written and verbal communication

- Advanced knowledge of Microsoft Excel/Word

- Passion for solving client challenges and commitment to client delight

- Proven ability to coach, mentor, and develop individual contributors

- Naturally curious, with excellent critical-thinking skills

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