Position: Senior Manager - Client Relations

Responsible/Reports to: HOD - Client Relations

Experience: To have an 8-10 years of experience in the same or related industry and marketing background.

Education : Advanced Degree in business or marketing.

CTC - 8-10 Lacs

Responsible for: Administer the establishment and maintenance of existing clients

Purpose of Role

- In conjunction with HOD, determine the long-term strategic objectives of the business. Ensure business growth through directing and managing client relation.

- Develop, review, and report on the managed accounts.

- Familiarize with the clients brand, business culture, market place & target consumer.

Job Description

Revenue Targets

- Increase revenue streams from the existing accounts as per targets laid down by the HOD through new business alliances / cross-selling & up-selling.

- Ensuring quarter on quarter revenue forecast & growth for the managed account.

- Follow up on outstanding transactions.

- Ability to track opportunities and take correct measures leading to closure

- Ensuring timely management of client receivables.

Cross Selling / Upselling

- Focusing on expanding services portfolio of key accounts by selling additional & new services other than the one already extended to the managed account

Strategic Objective

- Effectively address client satisfaction, renewal and escalation issues of managed accounts until resolved.

- Develop a strong understanding of clients- marketing and business objectives and drive high-level strategic plans and objectives.

- Create new sales tools including marketing presentations for managed clients.

- Identify, develop and build differentiators in client offerings.

- Managing project delivery & quality standards as set by the HOD

- Ability to write Proposal, Draw Estimates and Timelines for Projects

- Direct annual budgeting and planning process with HOD.

Training & Team

- Increase the effectiveness and efficiency of direct reportee, follow best practices, manage & train direct reportee.

- To support & act on the team responsibilities in the absence of HOD.

- Create a healthy environment within department.

Process adherence

- Managing internal and external processes including, departmental MIS, SOP & Forecasts for managed accounts on weekly and monthly basis.

- Ensure Customer Service follow-up methods and procedures are complete and meet time standards.

- Create method to provide feedback and Quality Assurance.

- Guide and lead team members to deliver products/services that meet or exceed the customer requirements.

- Take over the responsibilities in the absence of HOD.

Skills:

- Senior Manager - Client servicing must have strong customer service and interpersonal communication skills.

- They should be able to manage time, projects and sales efficiently and be detail oriented.

- Need to have a strong judgement and decision making skill.

- Should have strong leadership skills, be self-directed and be able to multitask.

Ability to work efficiently and professionally in stressful situations.

- PC skills in Microsoft Office applications sufficient to create spreadsheets and make ppt presentations.

For more details please call - 9930143843 / 9322140598

Brooma Pathakji
9930143843 / 9322140598

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