Senior Manager/Associate/Manager - Customer Success (8-14 yrs)
Roles and Responsibilities :
Manager/Senior Manager/Associate Principal Customer Success Manager
Experience Level - 8 to 14 years
Responsibilities :
We are looking for go-getter Customer Success Managers who can help us expand the presence of these product in existing clients. As a part of the customer success team, you will be responsible for driving adoption & become a champion for data products for our clients right from onboarding to renewals. In a highly charged and dynamic environment, your job will require the following :
- Establish relationships with key executives and decision makers and participate in customer's internal meetings to gain insights for recommending valuable and actionable solutions.
- Influence the mindset of customers by challenging the status quo and constantly deliver innovation to grow our customer's business.
- Grow and increase adoption of our strategic customers by increasing business value delivered through data products.
- Identify growth areas in existing customer base, helping build expansion opportunities by Up-Sell and Cross-Sell.
- Understanding how our customers want to use data products and be their voice within LTI to communicate use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at LTI.
- Align with account team in pre-sales phase for new and existing customer to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated.
A successful candidate will potentially have :
- 8 -10 years of experience in Customer Success Services and/or Technical Sales, management consulting
- Experience working in the Manufacturing vertical solving problems in supply chain and/or production line.
- Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud.
- Experience working with BI & Analytics tools and teams
- Proven track record of meeting quarterly and annual renewal and upsell metrics.
- A master's degree (or equivalent) is preferable.
- MBA preferred
- A confident communicator with an executive presence, able to clearly explain the program to non-technical and technical audiences.
- Experience selling SaaS or SaaS services within Enterprise.
It will also be good to have :
- A knowledge of technology infrastructure, specifically, big data technologies- Elastic search / Spark / H20 etc.
- Familiarity with platforms like google cloud, AWS, Azure etc.
- A good understanding of the landscape of Data Analytic solutions like ETL Tools, Visualization Tools, data science tools.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
