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09/10 Anzar
Manager - Talent Acquisition at Jobline Consultants India Pvt. Ltd.

Views:110 Applications:37 Rec. Actions:Recruiter Actions:20

Senior Executive - Customer Support - Non Voice Process/Email Escalation (2-6 yrs)

Mumbai/Navi Mumbai Job Code: 132176

- Managing Email Responses towards customer grievances with TAT

- Coordinating with cross functional teams to give final closure to customer questions

- Managing the team and its productivity

- Allocating daily tickets to the team members

- Handline escalations directly

- Preparing daily, weekly and monthly reports

- Team training on processes on weekly basis and audit of the questions raised and replies given

- Managing ORM for social media in alignment with the agency

- Manage weekly rostering of the agents

- Preparing weekly audit report - agent wise

- Excellent written and communication skills

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