Senior Executive - Customer Support - Ceramics/Sanitary Ware (3-7 yrs)
- Graduate with 3-5 years- experience in core customer service function
- INR Order Management, Experience in core Customer Service.
- Proven Customer Service/Customer Care experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiar with CRM and ERP systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills and willing to work on Voice profile.
- Ability to multi-task, prioritize and manage time effectively.
- Working knowledge in customs bonded warehouse would be additional advantage
- Working experience should be in Pharma/Biotech/Life Science/Manufacturing - industry
Knowledge Required :
- INR Order Management,
- Experience in core Customer Service handling end to end transactions in Quote to Cash.
Skills Required :
- Order Management
- Customer Service
- Issue resolution
- Customer retention
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitasking
- Positive Attitude
- Attention to Detail
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
