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24/04 Puneesh
HR at Megma Services

Views:43 Applications:24 Rec. Actions:Recruiter Actions:5

Senior Executive - Customer Service Operations (3-6 yrs)

Chennai Job Code: 156835

Leading Global French MNC Requires Sr Operations Executive - Chennai ( Arumbakkam)

One of our client a leading Global French MNC the world leader in prepaid corporate services, designs and manages solutions that improve the efficiency of organizations and purchasing power to individuals. It also provides Expense Management (Fuel & Fleet, Payroll card- ) and Incentive & Reward solutions (gift, loyalty, marketing solutions. Listed on the Euronext Paris stock exchange, It operates in 45 countries, with 8,000 employees, 660,000 companies and public sector clients, 1.4 million affiliated merchants and 41 million beneficiaries. In 2018, total issue volume amounted an average of - 20 billion. Combining the experience of 50 years of history and the vitality of a start-up created in 2010, pursuing its transformation to become a preferred partner. Combining the experience of 50 years of history and the vitality of a start-up created in 2010,

We are looking for for Sr Operations Executive for Chennai ( Arumbakam) office

The details are as follows : 

1) Client - Global French MNC

2) Location : Chennai ( Arumbakkam)

3) Position : Sr. Operations executive

4) Qualification : Graduate

5) Experience : 3- 6 years in operations

6) Compensation :Competitive

7) Immediate joining. -15 Days

Job Role Vision :

POSITION KEY RESPONSIBILITIES : 

Sr Executive-Operations :

- Profiles experienced in system level-data handling, data management, project management

- Have to manage day to day task of digital tool

- Proficiency in Tamil/English mandatory, Hindi is added advantage

- Base location - Chennai

Job Purpose :

- Ensures timely processing of orders received from the client.

- Single point contact for all digital product configuration.

- Troubleshoots issues related to order processing, master data management and identifies opportunities for improving digital business processes.

Key Result Areas :

1) Processing E-voucher in digital tool, Regular interaction with other dept for smooth process

2) Maintaining Client SLA. Ensure error free configuration by conducting regular reviews

3) Timely generation of reports (Dispatch report, MIS, Timespent etc..) . Conducting week on week reconcilation for orders received from various programs

4) Accelerate data maturity by improving the accuracy, visibility and clarity required in digital business. Ensure that Digitial voucher tasks are executed in a timely manner.

5) Process documentation,Checklist, Tracker etc

Competencies:

- Knowledge

- Skills

- Abilities

- Knowledge of MS Office

- Good analytical and problem - Solving skills

- Ability to understand digital tool

- Digitial software application

- Communication skills ( Spoken & written)

- Eye for details

- Ability to plan work abd meet deadlines

PRACTICAL INFORMATION : 

- Start Date : ASAP

- Contract: Permanent

- Location: Chennai, India

If the position interests you kindly share your cv or Contact

Manav - 9548238406

Kindly share your: 

- Current ctc n notice period
- Open to join in 15 days

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