Talent Acquisition Specialist at Recruiting And Staffing
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Senior Executive - Customer Service - Call Centre (1-3 yrs)
- Experience as Team Leader in BPO or Call Centre, preferable experience in Healthcare industry
Skills required : People Management, communication skills, presentation skills.
Job Description :
- To understand and cater to the needs of clients and support via inbound or outbound calls.
- Coordinate with other departments - especially Airport, call centre, and finance to resolve customer complaints and queries and provide resolution to customers.
- Responding to the high volume of customer queries and complaints
Behavioral competency :
- Eagerness to learn
- Time management
- Great team player
- Customer centric approach
Technical Knowledge :
- Excellent English and Hindi language skills both verbal and written
- Good typing skills
- Minimum Eligibility
- Graduate
- Prior work experience in email process (Desired)
- Prior experience in customer grievance handling (Desired)
