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08/04 Dhruv Patil
Co Founder at Big Bang HR Advisors

Views:177 Applications:49 Rec. Actions:Recruiter Actions:9

Senior Executive - Customer Service (1-13 yrs)

Mumbai Job Code: 154753

Working Days : 06 Days

Work Timings - 10:30 to 7:30 PM

Job location : Head Office-Andheri, will be required to work from office

Job responsibilities :

- (GSX)Apple Global service exchange Repair order/Stock order Approval management.

- Need to manage "Global service exchange"(GSX) Escalation/Chat management / Apple Debit Tracker Certifications & ATLAS

- Candidate should analyse "Customer Satisfaction" (CSAT Analysis).

- Should be able to manage Applecare Service Excellence Score Analysis

- Should reconciliation Apple Labour Reimbursement.

- Should provide Training for the Partner location.

- Will have to manage Periodic review with Partners

- Should manage Apple Resolution team escalations.

- Should be able to track Open Request (Cliam/NonClaim).

- Should monitor Apple PUDO project.

- Should manage Running Horizon location i.e. manpower management

- Able to handle Debit Tracker

- Should manage Engineer Productivity.

Skillset required : Apple certified engineer and experience of running a service centre preferred

No. of Reportees : 3

Qualification - Graduates

Relevant experience needed : Apple certified engineer preferred, else experience in handling a service centre will be beneficial.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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