HR at Brainwires Infotech Pvt. Ltd.
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Senior Executive - Customer Delight - Food Delivery Business (1-3 yrs)
Senior Executive - Customer Delight JD
About the Position: The Swat Associate is the L2 solution provider for customer's at Swiggy Platform. In addition to providing remarkable customer experience, the Swat Executive is expected to resolve customer concern via call, post identifying the root cause for the issue. The key expectation from the person handling this responsibility will be to improve brand image on such escalated calls & take absolute responsibility in managing and resolving the complaint end to end.
What you will do (Roles and responsibilities) :
- Responsible to take the ownership of the resolution process for all the customer issues.
- To build a strong relationship with customers and resolve the queries through calls within the assigned TAT.
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.
- Responsible for providing service support for customers on pre-order sand post order service.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex issues in addition to effective voice /written skills.
- Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely.
- Analytical thinking to study performance trends and take decision for revised goal settings, changing processes where required to mitigate root causes for the issues identified
What do you need (Desired skills):
1.Experience of having worked with Escalations team / L2/L3 support is a must
2. Open for relocation to Bangalore
3. Preferably a graduate with excellent written and communication skills
4. Candidate to be open to work on different channels of communication (Voice/Chat/Emails)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
