Leading Global MNC Requires Sr Executive ( Client service)- Loyalty campaign- Andheri( East)- Mumbai

One of our client a Leading Global MNC operating in over 40 countries and it is the world's largest set up in CRM/ Loyalty / Direct Marketing & Channel Marketing Programme. The client is a world leader in the Loyalty program, Employee benefit, & REWARD Mgt Business. It is a US MNC Headquatered in Meneapolis US with operations in India, China, UK, US, Srilanka, Middle east & other european countries acroos the globe.

We are looking for Sr Executive - ( Brand Communication & Client Service ) for Mumbai office at Andheri( East)

The JOB DESCRIPTION is as follows -

1) CLIENT - Global MNC

2) POSITION - Sr Executive - ( Brand Communication & Client Service )-Loyalty Campaign

3) JOB LOCATION - Andheri ( East)- Mumbai

4) 5 Days week(corporate day shift)

5) Experience- 1- 3 years in Client service /Account Mgt / Brand Communication

THE JD IS AS FOLLOWS-

Job Role Vision :

- To manage loyalty programme & CRM marketing /reward programme & sustain and grow the business from existing clients by delivering exceptional client service .

- To achieve this through relationship building, & regular planning

- Proactive thinking and client competition mapping

- Prepare proposals and presentations for the clients to help project their product in the right direction.

- Facilitate new customer acquisition prepare concept, present & execute

- Product Sales Analysis & Revenue Maximization.

- Advice the clients on various Customer Loyalty and retention program .

- Process Definition & Business Plan.

- Relationship building with National & international brand in order to get them on board for extensive co-branding activities.

- Mapping the markets for the client, region specific marketing campaign.

KRA's :

- Managing Good client relations

- Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.

- Managing Loyalty/ CRM programmes

- Manage multiple program horizons e.g. Customer / Channel / Employee.

- Meeting Revenue targets

- Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.

- Analyze and values add to existing projects being executed

- Data analysis & Interpretation

- Coordinate project execution with operations & internal teams.

- Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.

- Preparing and supervising the production of soft and hard POPs

- Maintaining and updating reports on the excel sheets

- Preparing final reports and submitting to the clients

- Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client

- Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding

- Resolving any issues faced at the time of recce or deployment

- Making and submitting the closure report of the projects

Key Attributes Required :

- Strong perseverance

- Good working knowledge of MS office./ Excel

Competencies

A Graduate/Post Graduate with 2 - 4 years working experience in client servicing, operations, account administration above Including power point, word, and excel

- Ability to work on MS tools with proficiency

Client Servicing operations management

- Excellent interpersonal and communication skills Diligent, self-motivated, flexible and responsible

Domain Knowledge

- Outstanding team player and problem solver with good analytical ability

- Detail-minded, careful, sensitive to numbers and result driven

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