Business Support Manager at Snaphunt Pte. Ltd.
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Senior Customer Success Executive - Retail (4-8 yrs)
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Fantastic work culture
Our client is the future of retail. From empowering diverse industries to leveraging their true potential with features like Smart Retail, Omni-Channel management, and Hybrid-POS.
The Job
Your responsibilities will include:
- Own and manage customer relationships from the point of sale through successful implementation.
- Develop measurements to help understand the impact of successful implementation.
- Taking care of smooth Onboarding, Training and Implementation process
- Create initiatives that help to drive successful product implementation.
- Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
- Respond to customer emails, chats, and calls regarding implementation.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Ideal Candidate :
What you will bring :
- 4+ years' experience working into Customer/Client facing role
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally and with customers
- Excellent listening, presentation and communication skills at all business levels
- The ability to partner with customers in developing their strategic direction
