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21/07 Dhiraj Salian
Recruitment Head at Zedass Associates

Views:35 Applications:32 Rec. Actions:Recruiter Actions:0

Senior Associate - Customer Success (2-5 yrs)

Bangalore Job Code: 168111

- Customer query resolution in a timely manner to ensure the best possible customer experience

- Handling customer queries on email, chat and call

- Query resolution for the internal customer i.e. Business Team

- Adhering to Customer Support guidelines to ensure correct resolution

- Maintaining TAT as per SLA for the process

- Minimum 2+ years of relevant experience in Customer Support, preferably from a fintech background

- Proficient in verbal and written English

- Candidates who have already worked with Intercom, Front, Fresh desk or any Customer Support CRM would be preferred

- Process oriented, proactive and result driven individual

- Strong interpersonal skills with the ability to understand the merchant's requirements to ensure proper resolution

- Quick learner with an analytical mind to understand back end operations and fintech product

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