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22/02 Rochelle Gomes
Sourcing Executive at Lizlyn Careers

Views:82 Applications:28 Rec. Actions:Recruiter Actions:0

Senior Associate - Customer Service - BPO (2-5 yrs)

Mumbai Job Code: 148140

- Respond to customers in a timely manner. 

- Escalating and resolving areas of concern as raised by customers

- Set and implement processes w.r.t to customer support and overseeing the relationship with customers handled by external contact centre.

- Lead, manage and train the in house and call centre team for customer delight.

- Analyse trends, measure impact, and provide regular reports to Marketing Head.

- Be Up to date on Trends, Issues, Behaviour of users in communities - use this to Plan,create, Implement Content, Topics, Posts, Videos that act as medium for Engagement.

- Build and optimize consumer journeys to manage customer enquiries and complaints on the customer relationship management platform.

- Work on improving customer experience at every touch point using various online tools like Shopify, ZOHO CRM, ZOHO Desk, Hotjar, Woztell, etc.

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