JOB DESCRIPTION : Associate - Long Tail Team

Job Title : Sr. Associate (Client Servicing)

Function : Long Tail Team

Reporting : Manager - Long Tail Servicing Team

Experience : 2+ years

Location : Goa HQ

Profile :

- Account Manager work is to ensure client satisfaction with an organization's product or service. They are often the primary point of contact for a client.

- Their tasks include directing and controlling the processing and fulfillment of Orders, Fielding client's inquiries, New business opportunity & resolving their complaints.

- They may also help in streamline business operations, provide service training to their subordinates. Additionally, they would need to develop and implement SOPs.

Job Description :

- Client Servicing

- Managing Client Servicing expectations towards enhancing client NPS rating.

- Monitoring speed of delivery, volume & root cause of fluctuation for allocated clients.

- Monitoring and growing Share of Wallets with the allocated clients.

- Requires high level of co-ordination with multiple internal (Finance & Operations) & external (Clients & Client Staff) stakeholders.

- Identifying areas of concerns and actively participating in implementing needful actions.

- Designing SOP, mapping and freezing requirements and providing best solutions to the business.

- Performance review meeting with prospective clients to enhance base.

- Managing the payable for the allocated clients.

- Reporting.

- Escalation management, performance report evaluation, regulatory paperwork support.

- Sharing MIS reports with allocated clients.

- Sharing inputs over network expansion considering competitor presence & their strategy.

Skills & Expectation :

- Proficient in MS office especially, Excel, Word, and Power-point.

- Persuasive with details and facts.

- High comfort level working in a diverse environment.

- Excels at operating in a fast pace, community environment.

- Collaborative work style and commitment to get the job done.

- Good communication skills and analytical skills.

- Self Motivated & Quick learner.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.