JOB DESCRIPTION - Sr. Associate - Long Tail Team

Job Title - Sr. Associate (Client Servicing)

Function - Long Tail Team

Reporting- Manager - Long Tail Servicing Team

Profile:

Account Manager work is to ensure client satisfaction with an organization's product or service. They are often the primary point of contact for a client. Their tasks include directing and controlling the processing and fulfilment of Orders, Fielding client's enquiries, New business opportunity & resolving their complaints. They may also help in streamline business operations, provide service training to their subordinates. Additionally, they would need to develop and implement SOPs.

Job Description:

- Client Servicing

- Managing Client Servicing expectations towards enhancing client NPS rating.

- Monitoring speed of delivery, volume & root cause of fluctuation for allocated clients.

- Monitoring and growing Share of Wallets with the allocated clients.

- Requires high level of co-ordination with multiple internal (Finance & Operations) & external (Clients & Client Staff) stakeholders

- Identifying areas of concerns and actively participating in implementing needful actions.

- Designing SOP, mapping and freezing requirements and providing best solutions to the business

- Performance review meeting with prospective clients to enhance base

- Managing the payable for the allocated clients.

- Lead and manage a team of associates and responsible for client revenue and growth

- Train and mentor team to grow overall business

Reporting :

- Escalation management, performance report evaluation, regulatory paperwork support

- Sharing MIS reports with allocated clients

- Sharing inputs over network expansion considering competitor presence & their strategy

- Track, monitor and report key team performance metrics

Skills & Expectation : 

- Proficient in MS office especially, Excel, Word and Power-point

- Persuasive with details and facts

- High comfort level working in a diverse environment

- Excels at operating in a fast pace, community environment

- Collaborative work style and commitment to get the job done

- Good communication skills and analytical skills

- Self Motivated& Quick learner

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