Senior Associate - Client Engagement (1-3 yrs)
Unstop is looking for a Sr. Associate Client Engagements who can be the liaison between the operations team and the client. You will be managing corporate campaigns, projects, engagements for brands like TATA, Reliance, L'Oreal, Flipkart, HUL, Uber, and others.
Jack of all trades! You'll be doing pretty much anything and everything within D2C - Managing Projects, Engagements, User Acquisition Campaigns, etc. You will be responsible for resolving client issues and requests in a timely manner. You will take ownership of an account and ensure that the team delivers in a timely manner.
Roles and Responsibilities :
- Collaborate with the operations team to maintain a healthy delivery pipeline and ensure the timely delivery of client requirements within the agreed SLA
- Resolve any issues faced by the client, ensure redressal for complaints within the shortest span of time
- Liaise between the client and internal teams. Interact and coordinate with all departments working on the same account
- Be the primary point of contact and build long-term relationships with clients
- Update clients through email, phone, and online presentations
- Assist with challenging client requests or issue escalations as needed
Desired Candidate Profile:
- Candidates should hold an MBA degree
- 0-3 years of total work experience in product companies / fast-growing startups / EdTech companies, etc.
- Excellent interpersonal skills, excellent communication, attention to detail, quick thinker, self-starter, and a multi-tasker
- Must have demonstrated skill of getting things done i.e., strong execution skills
- Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Brownie point for someone with experience in program/project and client management or understanding of EdTech space
Soft Skills Required : Great interpersonal skills, excellent communication, attention to detail, quick thinker, self-starter, and a multi-tasker