Job Description

Company : RazorPay

Job Title : Senior Associate (Farming )

Vacancies : 10

Location : Bangalore

Working : Work from office

Industry : Fintech

Functional Area : BUSINESS DEVELOPMENT

Key Responsibility

- Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution

- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

 - Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.

 - Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption. 

- Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships.

 - Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.

 - Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI. 

- Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs. 

- Be the customer's advocate for feedback and changes into the functional areas they impact. 

- Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers.

 - Track accounts to identify churn risk and work proactively to eliminate that risk.

Hiring Criteria

Salary Range : 800000.00-1250000.00

Exp Required : 3.00-7.00 Years

Minimum Education : MBA/PGDM

Primary Language : English

Previous Industry Experience : Fintech

Previous Functional Area : BUSINESS DEVELOPMENT

Customer Handling Experience : B2B

Team Handling Experience : Individual Contributor