Qualification - Any Graduate

If you're a passionate problem solver who gets a kick out of problem solving, we might just have a career-changing

Core responsibilities:

- Answer and address chat with users promptly

- Respond to multiple bound chats: gather and vary required information as appropriate Should be able to take customer care calls (inbound & outbound) with ease.

- Communicate with new and existing users using the Internet and different software to give information and answer current courses, promotions, and new product offerings

- Resolve user query by determining the cause of the problem and working with others to offer a solution Handie subscription issues, trouble in services, product walk-through and advice the best solution as per the customer's requirement. Answer and address emails promptly.

Qualification & skills:

- At least 2-4 years of working in customer service

- Must have experience in communicating with customers on phone, email, and chat Excellent verbal, written, and interpersonal communication skills

- Outstanding customer service skills and dedication to provide exceptional customer care

- Must be self-motivator and self-starter, Flexibility in using, or learning use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat program and email.

- Excellent listening and analytical skills Strong time management skills

- Must be able to deal with people at all levels within the Company effectively. Ability to multitask and successfully operate in a fast-paced, team environment.

- Must adapt well to change and successfully set and adjust priorities as needed.

- Open to working in night shifts (7pm till 4am/ 10pm till 7am)

Company: our vision is to build the most engaging learning experiences that transform children into lifelong learners. We are the world's first scientifically-designed, game-based curriculum spanning. raised a recent round of Series C funding

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