Role : Admission Counsellor / Sr. Admission Counsellor

Experience required : 1-9 years of relevant experience

Working days : 5 Days T&C

Location : Mumbai ( Andheri ) , Noida

Interview Type : F2F interview- Candidate Within Delhi

Compensation : Up to 4 LPA - 5 LPA (Fixed) and 4 LPA Variable (Average 10-30% of hike could be provided on the current / previous Fixed Salary)

Roles & Responsibilities :

- Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/ Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business Scholl, MICA.

- Providing in - depth information to prospective learners, this includes counselling through phone, email, chat and social media.

- Identifying references through the existing customer base to increase the sales Details pertaining to lead discussions & conversion should be updated real time on CRM (Salesforce) software.

- Responsible for Adherence of the inside sales process, tools and data management.

- Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.

- Handle Objections and Price Negotiations in order to generate Sales Revenue.

- Maintain Effective communication till the time learner is onboarded.

Skills Required :

- Excellent written and spoken communication skills (English proficiency).

- Strong sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective students and close applications.

- Approachable and vibrant personality.

- Ability to approach any situation with patience and very strong empathy.

- Passion to deliver the highest levels of customer service at all times.

- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.

- Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

Screening Points :

- Industry target- BPO/KPO

- Should be a Graduate/PG

- Must have Minimum 1 Year of relevant experience

- If candidate stays out of Delhi, candidate should be open for relocation.

- Excellent Communications

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