Who You Are

If you believe in the concept of shared economy and are keen to make a dent in this sector, we would be delighted to hear you out. You will be a key member of the team and hence, a pivotal, senior level decision maker. You possess an entrepreneurial mind-set, gift of the gab, utmost level of confidence and can strike a conversation with anyone around.

You are a confident individual, a good conversationalist and an extrovert with a creative streak, borderline OCD and good people skills. Creativity is your thing, naturally. Your experience does not matter to us, but your understanding of people sure does. We- re waiting for you to assess and strategize our social goals and grab the steering wheel of this billion dollar industry.

Whats your Role :

- Community Head is integral to the member experience, sales performance and operational excellence

- You will be measured on your ability to maintain operational excellence in line with weekly and monthly building healthy social atmosphere at the centre

Key Responsibilities Operations:

- Service Community Members at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard

- Ensure that any complaints and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience

- Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required

- Address day-to-day landlord issues including coordinating and managing building access as necessary

- Manage food and beverage offerings to ensure the quality and presentation are aligned with Sector7's brand

- Oversee the daily ordering and receipt of product from vendors

- Prepare building expense reports and budgets for Community Management review

- Organize the move-in and move-out schedules to minimize member issues

- Conduct periodic review and revision of base building documents

- Support the core team in making strategic decisions regarding the operational and financial performance and process optimization of the location

- Train Community Interns at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so

Sales:

- Support the touring of new members when required

- Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required

- Connect with local organizations and attend networking events to promote Sector7's community and identify potential members

- Support the referral of prospective or existing members to other locations when required

Hospitality:

- Develop relationships with members and proactively gather information on their needs to identify both Sector7 and member services that could help them achieve their goals

- Identify and execute opportunities to connect members with each other

- Support the planning and supervision of educational, professional and personal development events based on members- needs and requests

- Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security

- Recommend best practices to your core team for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training

Skill Sets

- Bachelor's Degree or equivalent

- 2+ years experience in any relevant field

- Experience managing individual contributors required

- Financial literacy and business operations experience a plus

- Excellent interpersonal and networking skills

- Strong verbal and written communication skills

- Strong organization skills with the ability to multitask projects through from start to finish

- Passion and understanding for entrepreneurial communities

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